Privacy Policy

Information We Collect

We collect information necessary to serve you as a client and fulfill custom designs. This includes:

• Contact Information: Your name, email address, and phone number
• Shipping & Delivery Details: Physical address and preferences for delivery logistics
• Payment Information: Processed securely through industry-standard payment processors; we do not store full card details on our systems
• Design Details: Design preferences, gemstone selections, specifications, and communications about your custom piece
• Browsing Data: Non-identifying information about how you interact with our site, collected via analytics tools

How We Use Your Information

We use the information you provide for the following purposes:

• Design Fulfillment: To understand your vision, create your custom piece, and coordinate delivery
• Communication: To discuss design details, provide updates on your design, confirm milestones, and address any questions
• Service Improvement: To refine our concierge experience, understand client needs, and enhance our offerings
• Marketing Communications: To share news about new pieces, invitations to private viewings, and other updates — only if you have opted in, with the ability to unsubscribe at any time

Information Sharing

We respect your privacy and maintain strict confidentiality standards. We do not sell, rent, or trade your personal information. We share your information only with trusted partners necessary to serve you:

• Payment Processors: Secured third parties that process your payments with industry-standard encryption
• Shipping & Delivery Partners: Logistics providers required to deliver your piece safely to your location
• Analytics Tools: Providers that help us understand how clients interact with our site (non-identifying data only)

All partners operate under strict confidentiality agreements and are prohibited from using your information for any purpose beyond our arrangement.

Data Security

We employ industry-standard encryption and security protocols to protect your information from unauthorized access, alteration, or disclosure. Payment processing is handled through secure, PCI-compliant providers. Access to your personal data is restricted to team members who need it to serve you. We regularly review our security practices to maintain the highest standards.

Your Rights

You have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Request that we correct any inaccurate or incomplete information
• Deletion: Request deletion of your information (subject to legal retention requirements)
• Marketing Opt-Out: Unsubscribe from promotional communications at any time
• Data Portability: Request your information in a portable format

To exercise any of these rights, please contact us at dave@atelierdiamante.com.

Cookies & Tracking

Our site uses cookies to enhance your experience. Essential cookies are necessary for site functionality (such as session management and security). Analytics cookies help us understand how you interact with Atelier Diamante so we can improve our service. You may disable non-essential cookies through your browser settings, though some site features may be affected.

Contact Us

If you have any questions about this Privacy Policy or concerns about how we handle your personal information, please reach out to us at dave@atelierdiamante.com. We are committed to addressing your privacy concerns promptly.